Century Gold Exchange Policy
At Century Gold, we are committed to providing an exceptional experience with every jewelry purchase. To ensure you enjoy your selection with peace of mind, we’ve designed a flexible and fair exchange policy.
General Terms:
- All gold jewelry is hallmarked to indicate its karat purity.
- A detailed purchase invoice must be presented for any exchange.
- Pricing includes international gold rates and making charges.
- Proof of purchase is required for any exchange or upgrade request.
Exchange Policy:
- Jewelry can be exchanged within 14 days of purchase, provided:
- The item is unworn, in its original condition, and packaging.
- Product stickers and security tags are intact.
- No signs of wear, damage, or alterations.
Online Orders:
- Free exchange is available if you visit our store.
- If exchanging via courier, delivery charges will apply.
Exceptions:
- Customized, engraved, or altered jewelry is not eligible for exchange.
- Promotional and discounted items are non-exchangeable unless defective.
Defective or Incorrect Products:
- If you receive a defective or incorrect item, please report it within 24 hours with photo evidence for prompt resolution.
- If the item is confirmed defective and cannot be repaired, a refund will be issued within 7 days of purchase.
Final Considerations:
- Exchanges are subject to inspection and approval.
- Century Gold reserves the right to refuse exchanges that do not meet policy requirements.
- Refunds may be subject to deduction of any transaction-related fees, including credit card processing fees.
For any inquiries or assistance, feel free to contact us at in**@*********ld.com.