Century Gold Return, Exchange & Order Cancellation Policy
At Century Gold, we are committed to delivering an exceptional experience with every online jewelry purchase. To ensure clarity and peace of mind, we have established the following policy, which is fair, transparent, and in accordance with applicable UAE consumer protection laws, while protecting the integrity of our products and services.
General Terms
- All gold jewelry is hallmarked to indicate its karat purity.
- A valid purchase invoice is required for all return and exchange requests.
- Product prices are based on the prevailing precious metal market rates at the time of purchase and include applicable making charges.
Order Cancellation
- Once an order has been confirmed and payment has been successfully processed, it cannot be cancelled solely due to a change of mind.
- If an order has been fulfilled incorrectly or an item is found to be defective upon delivery, customers may be eligible for an exchange or return in accordance with the relevant sections of this policy.
Exchange Policy (Online Orders Only)
Online purchases may be exchanged within 7 days of receiving the order, provided that:
- The item is unworn, unused, and in its original condition.
- The item is returned with its original packaging.
- The item shows no signs of wear, damage, resizing, modification, or alteration.
- The customer presents the original purchase invoice and a valid identification document.
- The exchange is completed in person at our physical store.
All exchange requests are subject to inspection and approval by Century Gold’s Quality Control team. Century Gold reserves the right to refuse any exchange request that does not meet the conditions set out in this policy.
Return Policy (Online Orders Only)
Returns are accepted only under the following circumstances:
- The item received is defective.
- An incorrect item was delivered.
- The order was not delivered.
To be eligible for a return:
- The issue must be reported within 24 hours of receiving the order.
- Clear photo or video evidence must be provided where applicable.
- The customer must visit our physical store within 7 days of receiving the item for inspection and processing.
- The item must be unused, unworn, and in its original condition and packaging.
Returns will not be accepted for items that have been worn, used, damaged, altered, resized, or mishandled after delivery.
Once the reported issue has been verified and approved by our Quality Control team:
- A repair will be offered where appropriate.
- If repair is not possible, a replacement item will be provided where available.
- If neither repair nor replacement is possible, a refund will be issued to the original payment method.
Refund Processing
- Approved refunds will be processed to the original payment method only.
- Refunds may take 7–10 business days to appear, depending on your payment provider or financial institution.
- Any non-refundable payment processing or transaction fees charged by third-party payment providers may be deducted from the refunded amount where applicable.
Additional Conditions
- All return and exchange requests are subject to inspection and approval by Century Gold.
- Customers are responsible for safely transporting the item to our physical store. Century Gold is not responsible for any loss or damage occurring during transportation.
- Century Gold reserves the right to decline any request that does not comply with this policy.
Final Provisions
- This policy applies exclusively to purchases made through Century Gold’s official website and official digital sales channels.
- Purchases made directly from our physical store are not eligible for return or exchange under this policy.
- Nothing in this policy limits any rights granted to consumers under applicable UAE consumer protection laws.
- Century Gold reserves the right to interpret and apply this policy fairly and consistently, with the final decision on any return, exchange, or refund request being made in accordance with this policy and applicable UAE law.
For assistance, please contact us at in**@*********ld.com.